Jul 21, 2023
Ref. No:
487954
Location:
Timisoara, RO
Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
What are we looking for?
Cloud Service Manager has the responsibility to ensure that services are delivered in line with Service Description and all Service Level targets are achieved.
Day to day activities require the co-ordination and operational reviews with delivery teams, in order to provide the service according to the contractual SLAs. The Operations Manager also takes care that the quality of services are maintained and identifies areas for continuous improvement.
Key accountabilities
The responsibilities of a Cloud Service Manager include, but are not limited to:
Acting as single interface for the Delivery Teams interacting with the Customer/the Service Delivery Manager;
Implementing relevant policies and standards including compliance against security policies;
Acting as a safeguard for the operational tasks to be successfully managed along the contract lifecycle;
Attending service reviews and undertaking the appropriate actions;
Supporting (creation and validation of solutions) for limited up-selling within the dedicated scope;
Gaining understanding of the customer organization, contract content, business context and priorities;
Acting as 1st level of escalation for tower specific technical teams for all services in scope;
Evaluating and managing customers’ requests;
Driving/ensuring completion of Service Acceptance, technical validation and handover processes for new scope.
Desired profile
Education: Preferably technical university degree or a similar qualification.
Professional Skills :
Basic understanding of IT Services and IT infrastructure;
Advanced Microsoft Office knowledge, e.g. Office 365, Excel Reporting;
ITIL Foundation is a plus;
Customer Support / Global Delivery of Service;
Excellent communication skills in English, both in written and verbal.
Behavioral Skills :
Good coordination skills. Keep records and organize strategic approaches to make sure that the correct steps are being followed.
Good communication skills in both verbal and written form. Accurate listening and ability to follow/give instructions.
Goal setting and Planning. Ability to act proactively.
What makes us different?
Join us and be part of a dynamic team that encourages continuous learning, rewards hard work, and values a fun and inclusive work culture.
We prioritize learning and development, and we recognize and reward hard work and intelligence. Our team is made up of passionate and knowledgeable individuals who love what they do and are always eager to help each other.
We treat our staff with respect and trust, empowering individuals to achieve more. We prefer agile ways of working, minimizing unnecessary management and bureaucracy. We believe in a healthy work-life balance and foster a fun and inclusive culture.
Take your career to new heights with us as an Cloud Service Manager, where you'll have the opportunity to work with cutting-edge technologies, across multiple platforms, align your work with your passions, and be part of a team that truly values your contributions.
Let’s grow together.
